Some Backstreet Boys fans who bought presale tickets for the group's record 12-night run at Toronto's Rogers Centre found out after paying that their seats had been relabeled as having a partially obstructed view. Live Nation now says those fans will be moved. “Fans whose seats are impacted will be proactively relocated to comparable full-view locations in advance of their show,” the company said in statements to CBC News and Billboard Canada, the latter published October 16, 2026.
A residency that kept growing
The residency, Into the Millennium - Homecoming: Live in Canada, was first announced as four nights. Demand pushed it to 12, running from February 12 to March 7, 2027, across four weekends. Billboard Canada reported that the run set a record for the most shows at the stadium, passing the six-show stands by The Weeknd and Taylor Swift. Rogers, which owns the venue and is the presenting partner, offered its customers access to an October 5 presale. Live Nation is promoting the shows and its subsidiary Ticketmaster is selling the tickets.
What fans say happened
CBC News spoke with several buyers. Tannia Ribeiro said she spent nearly $700 (all figures in Canadian dollars) on two seats in Section 130 during the Rogers presale, then saw an Instagram post flagging her area as obstructed; Ticketmaster later confirmed in writing that her seats were affected. Stephanie Tan, who planned to fly in from Vancouver, said she paid just over $3,000 after taxes and fees for four tickets and learned about the problem from “online chatter.”
Lisa Parent of Thunder Bay, Ontario, told CBC she paid just over $5,500 for eight tickets to the February 20 show, and that a Ticketmaster agent confirmed on October 7 that her seats were “not located under obstructed view.” Screenshots she shared showed the same seats for the March 5 show later carrying a “partially obstructed view” warning, with eight tickets priced at just over $2,900, about half what she paid. “I feel that I have been misled on what they have sold me on presale day,” she said.
What Live Nation and Ticketmaster say
A Live Nation spokesperson told Billboard Canada that the sightline problem surfaced after the first onsales. “Following the initial onsales for the Backstreet Boys Toronto Residency, additional production details identified potential sightline concerns. Out of an abundance of caution, additional seats were subsequently flagged as possibly having obstructed views,” the spokesperson said, adding that the company expects to begin reaching out to affected fans “in the coming days.” Ticketmaster told CBC the tour is “working on a solution for the small number of fans affected by newly identified obstructed views.” A Rogers spokesperson referred questions to Live Nation and Ticketmaster.
What is still unclear
Neither company has said whether affected buyers can choose a refund or partial refund instead of a new seat. Billboard Canada noted it is unclear whether the plan includes any reimbursement, and TicketNews pointed out that the companies have not explained how “comparable” seats will be chosen. Before Live Nation responded, Tan told CBC she planned to dispute the charge with her credit card company, while Parent said she would like to pay what the seats are worth now. If you bought for these shows, keep your order confirmation and any messages from Ticketmaster, and watch your inbox for Live Nation's outreach. Our guide to sorting out Ticketmaster problems covers the basics of getting a response.